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Field service and maintenance

Workforce management for engineers on the road

Field service lives or dies on the second visit. Emplitrack holds your clients, services and visits in one place, shows where engineers actually are, and records what was completed.

Book a demoAll industries
Live location and route history show who is near and who is freeThe visit board shows what is booked, running and done, to everyoneVisits are marked as they happen, with arrival and time on siteExpenses and out-duty are submitted from the phone, not written up laterLive location and route history show who is near and who is freeThe visit board shows what is booked, running and done, to everyoneVisits are marked as they happen, with arrival and time on siteExpenses and out-duty are submitted from the phone, not written up later

  • Assign on facts, who is near and who is free, not who answers the phone.

  • A closed job is a recorded job, with arrival and time on site.

  • Travel becomes a number, so routes stop being planned on hope.

Ninety minutes for a job that does not close

  • The part is wrong, the job does not close, and the next visit is booked a week later
  • An engineer twenty minutes away had an hour free and nobody knew
  • Expenses and out-duty get written up on Friday evening
  • The site that always needs two trips is invisible until the margin is gone
Book a demoSee workforce types

With Emplitrack in place

  • Live location and route history show who is near and who is free
  • The visit board shows what is booked, running and done, to everyone
  • Visits are marked as they happen, with arrival and time on site
  • Expenses and out-duty are submitted from the phone, not written up later

Two numbers decide profitability

Jobs per engineer per day, and the share of jobs closed on the first visit. Both improve for the same reason: assignment, travel and completion sit in one record.

  • Which jobs go wrong, which sites always need two trips, which engineers carry too much
  • Work orders, contracts, dispatch and proof of service in build for the enterprise release
  • Work booked in your CRM, executed here, completion returned, with integration in build
Book a demoAgainst your own sites and shifts

Other sectors we work with

Facility management

Cleaning, maintenance and support teams across client sites.

See facility management

Security services

Guards on client premises, around the clock.

See security services

Healthcare and home care

Carers and nurses visiting homes, where punctuality is the service.

See healthcare and home care
FAQ

Common questions

Can engineers see their jobs for the day?

Yes. Employees see their assigned visits and shifts in the app.

Can we capture a customer signature?

Proof of service, including attachments and customer acknowledgement, is in build.

Do you optimize routes?

Route history is available today. Route planning and optimization are in build.

Will it work with our CRM?

That is the intention: work booked in your CRM, executed in Emplitrack, completion returned. Two-way CRM integration is in build.

Fewer second visits

Walk us through a typical day for your engineers and we will show you where the record closes the gaps.

Book a demoSee pricing